AVRUPA INCI ORAL AND DENTAL HEALTH POLYCLINIC

PERSONAL DATA ON PATIENTS

LIGHTING TEXT

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As Avrupa İnci Oral and Dental Health Polyclinic (“Polyclinic”), we attach importance to the security of your personal data collected. As our clinic; In accordance with the Law on the Protection of Personal Data No. 6698 and the Communiqué on the Procedures and Principles to be Complied with in Fulfilling the Obligation of Disclosure (“Law”), we would like to explain to our employees how their personal data is collected and processed as the “Data Controller” defined in the Law.

During the period you receive service at our polyclinic, the following transactions regarding your personal data are carried out by fulfilling the requirements of the legislation:

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PERFORMING THE FIRST REGISTRATION OF THE PATIENT

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The personal data processed within the scope of the first registration of the patient to the Polyclinic are as follows;

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• Name surname,

• T.R. Identification number,

• Phone number, email address, address.

 

The personal data used within the scope of the first registration of the patient to the Polyclinic are collected by the following methods;

 

• Information provided by you in the physical or digital environment and reaching the Polyclinic is collected automatically and non-automatically through documents.

• Your created file is kept on Clinic computers, servers and backups.

 

Personal data collected within the scope of the first registration of the patient to the Polyclinic are processed for the following purposes;

 

• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

 

Personal data collected within the scope of the first registration of the patient to the Clinic are processed based on the following legal reasons.

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• Establishment and performance of the contract.

 

The data collected within the scope of the first registration of the patient to the Polyclinic can be shared with the following people. There is no transfer abroad.

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations.

 

KEEPING THE PATIENT CARD

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The personal data processed within the scope of keeping the patient card are as follows;

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• Name surname,

• Date of birth, city of birth (Identity information),

• T.R. Identification number,

• Home and work phone number, e-mail address, home and work address,

• profession knowledge,

• Hospital parent name, address and occupation information

• Health information

 

Personal data used within the scope of keeping the patient card are collected by the following methods;

 

• Information provided by you in the physical or digital environment and reaching the Polyclinic is collected automatically and non-automatically through documents.

• Your created file is kept on Clinic computers, servers and backups.

 

Personal data collected within the scope of keeping the patient card are processed for the following purposes;

 

• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

 

Personal data collected within the scope of keeping the patient card are processed based on the following legal reasons.

 

• Performance of the contract

• 10 years or more express consent

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The data collected within the scope of keeping the patient card may be shared with the following persons. There is no transfer abroad.

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations.

 

 

KEEPING THE PROTOCOL BOOK

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The personal data processed within the scope of keeping the protocol book are as follows;

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• Name surname,

• Date of birth,

• T.R. Identification number,

• Health information

 

Personal data used within the scope of keeping the protocol book are collected by the following methods;

 

• Information provided by you in the physical or digital environment and reaching the Polyclinic is collected automatically and non-automatically through documents.

• Your created file is kept on Clinic computers, servers and backups.

 

Personal data collected within the scope of keeping the protocol book are processed for the following purposes;

 

• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

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Personal data collected within the scope of keeping the protocol book are processed based on the following legal reasons.

 

• Establishment and performance of the contract

 

The data collected within the scope of keeping the protocol book may be shared with the following persons. There is no transfer abroad.

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations.

 

INFORMING THE PATIENT WITH ANAMNESIS AND CONSENT FORM

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The personal data processed within the scope of informing the patient with the anamnesis and consent form are as follows;

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• Name – surname, age, signature, occupation information

• Home, work and mobile phone number, e-mail address, home and work address,

• All health information on the form.

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The personal data used within the scope of informing the patient with the anamnesis and consent form are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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The personal data collected within the scope of the activity of informing the patient with the anamnesis and consent form are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

 

Personal data collected within the scope of informing the patient with the anamnesis and consent form are processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of informing the patient with the anamnesis and consent form may be shared with the following persons for the purposes explained above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations

 

REQUEST PATIENT INFORMATION AND CONSENT FORM FOR ORTHODONTIC TREATMENTS

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The personal data processed within the scope of patient information and consent form for orthodontic treatments are as follows;

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• Name – surname, signature

• Phone number

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Personal data used within the scope of patient information and consent form for orthodontic treatments are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of patient information and consent form for orthodontic treatments are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

 

Personal data collected within the scope of patient information and consent form for orthodontic treatments are processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of patient information and consent form for orthodontic treatments can be shared with the following persons for the purposes described above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations

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REQUESTING A PEDODONTI (Pediatric Dentistry) PATIENT INFORMATION FORM

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The personal data processed within the scope of the activity of obtaining the Pedodontics (pediatric dentistry) patient information form are as follows;

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• Name – surname, signature

 

The personal data used within the scope of obtaining the Pedodontics (pediatric dentistry) patient information form is collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of the activity of obtaining a Pedodontics (pediatric dentistry) patient information form are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

 

Personal data collected within the scope of Pedodontics (pediatric dentistry) patient information form is processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of the activity of obtaining the Pedodontics (pediatric dentistry) patient information form may be shared with the following persons for the purposes described above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations

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ORAL, DENTAL, JAW DISEASES AND SURGERY DENTAL EXTRACTION PATIENT INFORMATION AND RECEIVING CONSENT FORM

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The personal data processed within the scope of oral, dental and maxillofacial diseases and surgery, patient information and consent form are as follows;

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• Name – surname, signature,

• Phone number

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Personal data used within the scope of oral, dental and maxillofacial diseases and surgery, patient information and consent form are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of oral, dental and maxillofacial diseases and surgery, patient information and consent form are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

 

Personal data collected within the scope of oral, dental and maxillofacial diseases and surgery, patient information and consent form are processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of oral, dental and maxillofacial diseases and surgery, patient information and obtaining consent form may be shared with the following persons for the purposes explained above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations

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OBTAINING PERIODONTOLOGY CONSENT FORM

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The personal data processed within the scope of obtaining the periodontology consent form are as follows;

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• Name – surname, signature,

 

Personal data used within the scope of obtaining periodontology consent form are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of the periodontology consent form are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

 

Personal data collected within the scope of obtaining periodontology consent form are processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of the periodontology consent form may be shared with the following persons for the purposes described above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations

 

REQUESTING PATIENT INFORMATION AND CONSENT FORM FOR CURON-BRIDGE PROSTHESIS

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The personal data processed within the scope of patient information and obtaining consent form for crown-bridge prosthesis are as follows;

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• Name – surname, signature,

• Phone number

 

Personal data used within the scope of patient information and consent form for crown-bridge prosthesis are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of patient information and consent form for crown-bridge prosthesis are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

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Personal data collected within the scope of patient information and consent form for crown-bridge prosthesis are processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of patient information and obtaining consent form for crown-bridge prosthesis can be shared with the following persons for the purposes explained above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations

 

TAKING DENTAL IMPLANT PATIENT CONSENT FORM

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Personal data processed within the scope of obtaining consent form for dental implant patient are as follows;

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• Name – surname, signature

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Personal data used within the scope of obtaining a dental implant patient consent form are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of obtaining consent form for dental implant patient are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

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Personal data collected within the scope of obtaining a dental implant patient consent form is processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of obtaining a dental implant patient consent form may be shared with the following persons for the purposes described above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations

 

ENDODONTIC AND RESTORATIVE TREATMENT PATIENT INFORMATION AND RECEIVING CONSENT FORM

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The personal data processed within the scope of endodontic and restorative treatment patient information and consent form are as follows;

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• Name – surname, signature,

• Phone number

 

Personal data used within the scope of endodontic and restorative treatment patient information and consent form are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of endodontic and restorative treatment patient information and consent form are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

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Personal data collected within the scope of endodontic and restorative treatment patient information and consent form are processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of endodontic and restorative treatment patient information and consent form may be shared with the following persons for the purposes explained above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations

 

INFORMATION SHARING WITH THIRD PARTY LABORATORIES FOR DIAGNOSIS AND TREATMENT OF THE PATIENT

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The personal data collected within the scope of information sharing with third-party laboratories in order to carry out the diagnosis and treatment processes of the patient are as follows;

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• Name – surname, ID number

• X-ray film, dental image, dental measurements

 

Personal data used within the scope of information sharing with third-party laboratories in order to carry out the diagnosis and treatment processes of the patient are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of information sharing with third-party laboratories in order to carry out the diagnosis and treatment processes of the patient are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

 

Personal data collected within the scope of information sharing with third-party laboratories in order to carry out the diagnosis and treatment processes of the patient is processed based on the following legal reasons;

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• Express consent

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Personal data collected within the scope of information sharing with third-party laboratories in order to carry out the diagnosis and treatment processes of the patient may be shared with the following persons for the purposes described above;

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• Natural persons or private law legal entities (Business partners),

• Authorized public institutions and organizations

 

OBTAINING CONSENT TEXT TO SHARE PATIENT PHOTOS ON SOCIAL MEDIA FOR INFORMING PATIENTS

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The personal data collected within the scope of obtaining the consent text for sharing the patient photos on social media in order to inform the patients are as follows;

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• Name – surname, signature

• Dental image of the patient during the procedure

 

Personal data used within the scope of obtaining consent text for sharing patient photos on social media in order to inform patients are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of obtaining consent text for sharing patient photos on social media in order to inform patients are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Carrying out activities for customer satisfaction.

 

Personal data collected within the scope of obtaining a consent text for sharing patient photos on social media in order to inform patients are processed based on the following legal reasons;

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• Express consent

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Personal data collected within the scope of obtaining consent text for sharing patient photos on social media in order to inform patients may be shared with the following persons for the purposes explained above;

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• Open to everyone

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SHARING THE COMMENT LINKS OF THE PATIENTS

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The personal data collected within the scope of sharing the comments links of the patients are as follows;

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• Name surname,

• Patient comments

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The personal data used within the scope of sharing the comments links of the patients are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of sharing patients' comment links are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Carrying out activities for customer satisfaction,

• Follow-up of requests/complaints

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Personal data collected within the scope of sharing patients' comment links are processed based on the following legal reasons;

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• Anonymization of the person concerned

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Personal data collected within the scope of sharing patients' comment links may be shared with the following persons for the purposes described above;

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• Open to everyone

 

KEEPING PATIENT INFORMATION AND TREATMENT RECORD IN NOVA DENTAL PATIENT INFORMATION SYSTEM PROGRAM

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Special categories of personal data processed within the scope of keeping patient information and treatment records in the nova dental patient information system program are as follows;

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• Name surname,

• Date and place of birth, gender

• Address and e-mail address,

• Phone number,

• Patient relatives information,

• Health information

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Personal data used within the scope of keeping patient information and treatment records in the nova dental patient information system program are collected by the following methods;

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• It is collected automatically by the methods provided by you in the physical or digital environment.

• Collected personal data is kept in physical environment, e-mail environment, Clinic computers, servers and backups, and Whatsapp application.

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Personal data collected within the scope of keeping patient information and treatment records in the nova dental patient information system program are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

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Personal data collected within the scope of keeping patient information and treatment records in the nova dental patient information system program are processed based on the following legal reasons;

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• Establishment and performance of the contract,

• express consent.

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The data collected within the scope of keeping patient information and treatment records in the nova dental patient information system program may be shared with the following persons for the purposes explained above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations.

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CONDUCTING THE PATIENT'S DIAGNOSIS AND TREATMENT PROCESSES

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The personal data collected within the scope of the diagnosis and treatment processes of the patient are as follows;

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• Treatment status and examination information

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The personal data used within the scope of the diagnosis and treatment processes of the patient are collected by the following methods;

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• Personal data provided by you in physical or digital media are collected by automatic and non-automatic methods.

• Collected personal data is kept on Clinic computers, servers and backups.

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Personal data collected within the scope of the diagnosis and treatment processes of the patient are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes,

 

Personal data collected within the scope of the diagnosis and treatment processes of the patient are processed based on the following legal reasons;

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• Performance of the contract

• 10 years

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Personal data collected within the scope of the diagnosis and treatment processes of the patient may be shared with the following persons for the purposes described above;

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• Natural persons or legal entities of private law,

• Authorized public institutions and organizations.

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TRANSMITTING PATIENT APPOINTMENT INFORMATION WITHIN THE CLINIC VIA WHATSAPP APPLICATION WITHIN THE SCOPE OF IN-CLINIC COMMUNICATION

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Special categories of personal data processed within the scope of the transmission of patient appointment information within the clinic via Whatsapp application within the scope of intra-clinical communication are as follows;

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• Name surname

• Phone number

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Personal data used in the process of transmitting patient appointment information within the clinic via Whatsapp application within the scope of in-clinic communication are collected by the following methods;

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• It is collected automatically by the methods provided by you in the physical or digital environment.

• Collected personal data is kept in physical environment, e-mail environment, Clinic computers, servers and backups, and Whatsapp application.

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Personal data collected within the scope of transmitting patient appointment information within the clinic via Whatsapp application within the scope of intra-clinical communication are processed for the following purposes;

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• Execution / supervision of business activities,

• Execution of customer relationship management processes,

• Execution of contract processes.

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Personal data collected within the scope of the transmission of patient appointment information within the clinic via Whatsapp application within the scope of intra-clinical communication are processed based on the following legal reasons;

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• Establishment and performance of the contract,

• Execution of medical diagnosis, treatment and care services,

• Express consent for transfer abroad.

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The data collected within the scope of the transmission of patient appointment information within the clinic via Whatsapp application within the scope of intra-clinical communication can be shared with the following persons for the purposes explained above;

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• Natural persons or private legal entities (Partners, employees),

• Authorized public institutions and organizations.

 

MAKING PAYMENT TRANSACTIONS AND KEEPING THE PAYMENT RECORD AND SLIP OUTPUT FROM THE PHYSICAL POS DEVICE

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Special categories of personal data processed within the scope of making payment transactions and preserving the payment records and slips from the physical POS device are as follows;

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• Name surname,

• Credit card information,

• Information contained in payment records.

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Personal data used within the scope of making payment transactions and preserving the payment records and slips from the physical POS device are collected by the following methods;

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• It is collected automatically by the methods provided by you in the physical or digital environment.

• Collected personal data is kept in physical environment, e-mail environment, Clinic computers, servers and backups.

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Personal data collected within the scope of making payment transactions and preserving payment records and slips from the physical POS device are processed for the following purposes;

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• Execution of goods / services sales processes,

• Execution of finance and accounting works.

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Personal data collected within the scope of making payment transactions and preserving the payment records and slips from the physical POS device are processed based on the following legal reasons;

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• Establishment and performance of the contract.

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The data collected within the scope of making payment transactions and preserving the payment records and slips from the physical POS device may be shared with the following persons for the purposes explained above;

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• Natural persons or private law legal entities (persons from whom accounting services are received).

 

CAMERA RECORDING INSIDE THE POLYCLINIC

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The personal data processed within the scope of camera recording in the polyclinic are as follows;

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• Camera recordings of those entering and exiting the polyclinic.

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Personal data used within the scope of camera recording in the polyclinic are collected by the following methods;

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• It is collected automatically by the methods provided by you in the physical or digital environment.

• Collected personal data is kept in physical environment, e-mail environment, Clinic computers, servers and backups.

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Personal data collected within the scope of camera recording in the polyclinic are processed for the following purposes;

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• Ensuring physical space security,

• Fulfillment of obligations arising from employment contracts and legislation for employees

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Personal data collected within the scope of camera recording in the polyclinic are processed based on the following legal reasons;

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• Establishment and performance of the contract,

• Fulfillment of obligations arising from the law,

• Legitimate interest.

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Poliklinik içinde kamera kaydı tutulması kapsamında toplanan veriler yukarıda açıklanan amaçlar ile aşağıdaki kişiler ile paylaşılabilir; 

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• Yetkili kamu ve kuruluşları, 

• Gerçek kişiler veya özel hukuk tüzel kişileri

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SENDING MESSAGES TO PATIENTS ON SPECIAL DAYS SUCH AS HOLIDAY, NEW YEAR

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The personal data processed within the scope of sending messages to patients on special days such as holidays and new years are as follows;

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• Name surname,

• Phone number

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Personal data used within the scope of sending messages to patients on special days such as holidays and new years are collected by the following methods;

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• It is collected automatically by the methods provided by you in the physical or digital environment.

• Collected personal data is kept in physical environment, e-mail environment, Clinic computers, servers and backups.

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Personal data collected within the scope of sending messages to patients on special days such as holidays and new years are processed for the following purposes;

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• Carrying out activities for customer satisfaction,

• Conducting communication activities

 

Personal data collected within the scope of sending messages to patients on special days such as holidays and new years are processed based on the following legal reasons;

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• Explicit consent (both in general and specifically for those who share their religious knowledge)

 

The data collected within the scope of sending messages to patients on special days such as holidays and new years may be shared with the following persons for the purposes explained above;

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• Natural persons or private law legal persons

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REMINDING PATIENTS TO APPOINTMENT

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The personal data processed within the scope of reminding patients for appointments are as follows;

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• Name surname,

• Phone number

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Personal data used within the scope of reminding patients for appointments are collected by the following methods;

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• It is collected automatically by the methods provided by you in the physical or digital environment.

• Collected personal data is kept in physical environment, e-mail environment, Clinic computers, servers and backups.

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Personal data collected within the scope of reminding patients for appointments are processed for the following purposes;

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• Carrying out activities for customer satisfaction,

• Conducting communication activities

 

Personal data collected within the scope of reminding patients for appointments are processed based on the following legal reasons;

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• Establishment and performance of the contract

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The data collected within the scope of reminding patients for appointments may be shared with the following persons for the purposes described above;

 

• Natural persons or private law legal persons

TEXT NOTIFYING THE PATIENTS ARE IN THE POLYCLINIC ON THE APPOINTMENT BY REQUEST

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The personal data processed within the scope of the preparation of a letter stating that they are in the polyclinic on the appointment day upon the request of the patients are as follows;

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• Name-Surname

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The personal data used within the scope of preparing a letter stating that they are in the outpatient clinic on the appointment day upon the request of the patients are collected by the following methods;

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• It is collected automatically by the methods provided by you in the physical or digital environment.

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The personal data collected within the scope of preparing a letter stating that they are in the outpatient clinic on the appointment day upon the request of the patients are processed for the following purposes;

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• Carrying out activities for customer satisfaction,

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The personal data collected within the scope of the preparation of a letter stating that they are in the polyclinic on the appointment day upon the request of the patients are processed based on the following legal reasons;

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• Express consent

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The data collected within the scope of reminding patients for appointments may be shared with the following persons for the purposes described above;

 

• Natural persons or private law legal persons

 

Pursuant to Article 11 of the Law, as a data owner, you have the right to apply to our Clinic as a data controller regarding your rights listed below:

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• Learning whether your personal data is processed or not,

• If your personal data has been processed, requesting information about it,

• Learning the purpose of processing personal data and whether they are used in accordance with their purpose,

• Knowing the third parties to whom your personal data is transferred, in the country or abroad,

• Requesting correction of your personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,

• Requesting the deletion or destruction of your personal data in the event that the reasons requiring its processing cease to exist even though it has been processed in accordance with the provisions of the law and other relevant laws, and requesting the notification of the transaction made within this scope to the third parties to whom your personal data has been transferred,

• Objecting to the emergence of a result against you by analyzing your processed data exclusively through automated systems,

• To request the compensation of the damage in case of loss due to unlawful processing of personal data.

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Your applications regarding your rights listed above should be submitted in accordance with the "Communiqué on the Procedures and Principles of Application to the Data Controller", in writing and with wet signature, to our clinic address "Karayolları, Abdi İpekçi Cd. No: 32/D Gaziosmanpaşa, İstanbul” to the European İnci Oral and Dental Health Polyclinic Management in person, send it via a notary public or send it to Avrupaincipr@gmail.com via your e-mail address.

 

REGARDS,

EUROPEAN PEARL ORAL AND DENTAL HEALTH POLYCLINIC